Exploring the Potential of Human-AI Chatbot Collaboration for Enhanced Customer Service

The world today is more focused on customer experience than ever before, and the role played by conversational agents and humans at the contact center faces a paradigm shift in adapting to these unprecedented customer expectations.  The latest statistic from the Institute of Customer Service exhibited a downturn in the university’s customer satisfaction, the lowest […] source: https://www.cryptopolitan.com/human-chatbot-collaborate-customer-service/