Bithumb will establish a 100 billion won "Customer Protection Fund" and compensate for erroneous payments.

Bithumb issued a statement announcing its failure to adhere to the primary principles of virtual asset trading platforms: "stability and integrity." Following the incident, it has reported to all relevant departments and is fully cooperating with the investigation by the Financial Supervisory Commission. To prevent similar incidents from recurring, Bithumb has implemented innovative measures to strengthen its internal control system. (1) Enhanced asset verification system: We will strengthen the verification system for customer and company assets during payment processes based on events or company policies. (2) Improved multi-payment system: We will improve previously overlooked processes to ensure that customer asset transfers and reward payments require at least two payment steps, thereby preventing similar incidents. (3) Enhanced abnormal transaction detection and automatic interception AI system: We will run a 24-hour "security guarantee" system to immediately detect any abnormal transactions or data, preventing incidents from occurring at the source. (4) Commissioned external system audit: We will commission a global security expert organization to conduct a comprehensive system assessment of Bithumb and disclose the assessment results openly and transparently. Bithumb will assume full responsibility for preventing customer losses. Since the second announcement, although no direct customer asset losses have occurred due to payment errors, it has been confirmed that panic selling (trading on conditions unfavorable to customers) occurred during the event due to the market price crash. Bithumb considers this transaction to be its responsibility to protect customers and plans to provide full compensation, including additional compensation, to affected customers. As of 16:00 on February 7, 2026, the estimated customer losses are approximately 1 billion Korean won, and it plans to compensate for any additional losses that may arise. (1) Special 110% compensation for panic selling: Customers who sold assets at a low price during the panic selling period (19:30-19:45 on February 6, 2026) due to this event will receive full selling price plus an additional 10% compensation. (Automatic payment within one week after data verification) (2) Compensation to all customers who accessed Bithumb during the incident: All customers who accessed Bithumb services during the incident will receive 20,000 KRW in compensation within one week. (3) Waive all transaction fees for all customers: To thank all customers who trust and support Bithumb, we will reduce transaction fees for all trading instruments to 0% for 7 days. (To be announced later) (4) Establish a permanent "Customer Protection Fund" of 100 billion KRW: We will establish a special fund to immediately save customer assets in the event of an accident. Bithumb will learn from this incident and place "customer trust and peace of mind" above external growth.