Odaily Planet Daily News Anthony Miller, CEO of Westpac, one of the four major banks in Australia, recently publicly apologized for freezing customer accounts. The incident was caused by a customer named Tim who tried to transfer 30,000 Australian dollars to the crypto trading platform CoinSpot to buy BTC, and was subsequently intercepted and frozen by the bank's risk control team.
Tim said that he missed the gains of BTC due to the inability to operate in time, and publicly released the recording of the call with the bank on Sydney 2GB Radio, which aroused public attention. Miller later responded on the 2GB program that although anti-fraud measures are necessary, there are problems in communication and handling of this incident, and Westpac will seek improvements.
The incident occurred at a time when the Australian government is promoting de-banking and transparency reforms related to the crypto industry. (decrypt)