Golden Watch | The Next Wave of DAOs? Learn about VillageDAO launched by ConsenSys in one article

ConsenSys official news on May 17 pointed out that ConsenSys (a market-leading blockchain technology company) jointly launched a decentralized customer service platform with ConsenSys and the global leader in conversational artificial intelligence LivePerson (NASDAQ: LPSN) VillageDAO.

VillageDAO will focus on empowering Web3 brands to self-solve problems by enhancing community engagement, enabling community members to assist with customer service, incentivizing community members to contribute to the platform and its partner brands, reducing the burden on Web3 brands and removing scalability constraints .

It is reported that MetaMask will be the first client of VillageDAO and is currently piloting. This follows the partnership between ConsenSys and LivePerson announced last year, further empowering MetaMask users to get the support they need, when they need it, through LivePerson's conversational artificial intelligence.

VillageDAO: The First Decentralized Customer Service Platform for Web3

ConsenSys pointed out on the official website that 4.5 billion people are connected to the Internet, but only 3% of them have taken the first step into Web3. Why? Because the journey into Web3 has been challenging. Soon, DAOs and Web3 companies will be able to tap into a pool of proven experts to help facilitate and simplify that journey. VillageDAO is a decentralized customer service ecosystem that supports Web3 brands by providing a community-run customer service infrastructure. This is a platform that inspires experts to help community members unlock the Web3 world. VillageDAO mobilizes the community to join the tokenized customer service team to help humanity unlock Web3.

How does VillageDAO work?

VillageDAO helps DAOs and Web3 companies identify, validate and empower experts from their communities - in exchange for serving their communities.

By promoting and incentivizing the most helpful contributors, Web3 companies can effectively delegate customer service and troubleshooting to their own users, significantly strengthening the community and extending support.

Dror Avieli, Director of Customer Success at ConsenSys, noted: “We see VillageDAO as the next wave of DAOs that will go beyond pure arts and financial communities and become a product or category. Serve."

What makes customer service in Web3 different?

In Web1, businesses create and own content. In Web2, people create content, but companies still own content. However, Web3 is built on a human-to-human model, where people create and own content, helping each other in the process.

VillageDAO further enhances this dynamic, creating a person-to-person solution that puts standard enterprise customer service aside.

Brian Haley, LivePerson's Vice President of Marketing, noted: "For more than 25 years, LivePerson has been a global leader in creating new paradigms for customer service. We led the first two revolutions: inventing web chat for brands in Web1 and then launching a messaging revolution, including major customer service capabilities and partnerships in the Web3 space. Together with ConsenSys, we are proud to take another giant step in customer engagement by creating the first decentralized Customer service offerings, further strengthening our innovation. Web3 is about individuals helping each other, and we are excited that VillageDAO is opening the doors for the Web3 brand to allow their most highly engaged community members to give back and reap the rewards of the community."

Use Case — MetaMask Partners with VillageDAO

MetaMask is the world's most trusted crypto wallet and Web3 gateway with over 30 million monthly active users. Its community contains some of the most active and knowledgeable Web3 users today. Partnering with VillageDAO will mobilize and incentivize expert MetaMask users, not only improving support for existing users, but helping guide the next wave of new users into Web3.

VillageDAO is looking for DAOs and Web3 companies interested in integrating VillageDAO into their community. The VillageDAO team hosted a networking reception to discuss the project with potential companies during the Permissionless conference in Palm Beach, Florida on May 18, 2022.

Brands can join VillageDAO by registering on the VillageDAO website. Once approved, brands can announce their new platform to their community, allowing individuals to apply for expert status on the VillageDAO platform. Brands can verify each new expert for their community, or ask VillageDAO to assist with brand requirements.

About ConsenSys

ConsenSys is the leading Ethereum and decentralized protocol software company. ConsenSys empowers developers, businesses, and people around the world to build next-generation applications, launch modern financial infrastructure, and access the decentralized web. The ConsenSys product suite, consisting of Infura, Quorum, Codefi, MetaMask, Truffle, Diligence, and NFT platforms, serves millions of users, supports billions of blockchain-based queries for clients, and processes billions of dollars in digital assets. Ethereum is the world's largest programmable blockchain, leading the way in business adoption, developer community, and DeFi activity. On this trusted open source foundation, ConsenSys is building tomorrow's digital economy.

About LivePerson, Inc.

LivePerson (NASDAQ: LPSN) is a leading conversational artificial intelligence company. Clients include leading brands such as HSBC, Orange and GM Financial and can now meet consumers via social media, messaging, email, voice and more. Nearly 1 billion conversational interactions per month are powered by LivePerson's conversational cloud. The result is a uniquely rich AI dataset for brands to make non-human connections. Fast Company named LivePerson the number one most innovative AI company in the world.