Web3 Foundation to Phase Out Polkadot Customer Support Services

The Web3 Foundation has announced plans to gradually discontinue the official customer support operations for Polkadot. According to ChainCatcher, this decision comes as the Polkadot ecosystem continues to mature, prompting a strategic shift from expanding centralized support functions to prioritizing the development of more intuitive and autonomous products and user interfaces, thereby reducing user reliance on customer support from a system design perspective. Following the announcement, the official support contact form will remain open for one week before being permanently closed, although any remaining submitted tickets will still be processed. Additionally, the AI chatbot will be taken offline source: https://www.binance.com/en/square/post/294996462288514?utm_source=BinanceNewsRSS