Citizens Bank Plans to Use AI Agents for 50% of Calls

Citizens Bank is set to implement artificial intelligence (AI) technology to manage half of its incoming phone calls. According to Jin10, the bank's executives have announced this strategic move as part of their efforts to enhance customer service and operational efficiency. The integration of AI agents is expected to streamline call handling processes, allowing human staff to focus on more complex customer inquiries. This initiative reflects a growing trend in the banking industry to leverage AI for improved service delivery and cost management source: https://www.binance.com/en/square/post/300100881709506?utm_source=BinanceNewsRSS