State Administration for Market Regulation: It will be more difficult to supervise new models such as digital collections in 2022

The State Administration for Market Regulation issued a document "Ten Features of Consumer Complaints and Reports in 2022", among which "new consumer hotspots continue to emerge, accompanied by rising consumer disputes", mentioned in the sixth feature, in 2022, digital collections (NFT) etc. The problem of the new model is on the rise, and the difficulty of supervision is increasing. There are 59,700 related appeals (only 198 in the previous year), mainly focusing on non-delivery, non-refund, maliciously driving up prices, charging high fees, and blocking consumer accounts at will wait. Under the upsurge of "blind boxes", consumers demanded as high as 41,400 pieces, a year-on-year increase of 61.72%. IP cross-border co-branded products set off a frenzy of panic buying, with 38,100 related appeals, a year-on-year increase of 66.96%. Some merchants took the opportunity to raise prices, but problems such as uneven product quality, counterfeit and shoddy products, delayed delivery, and lack of after-sales service were prominent.