AI and Blockchain to Transform Financial Services, Says Ant Group Chairman

According to BlockBeats, Ant Group Chairman Jing Xiandong highlighted at Hong Kong Fintech Week 2025 that artificial intelligence and blockchain are set to revolutionize financial services. The financial sector, characterized by its data-rich and language-intensive nature, relies heavily on language for communication and delivery of its complex, abstract, and credit-based products. Jing anticipates the need for each customer to have a dedicated account manager, an AI agent, to address queries, solve issues, and provide personalized, cost-effective advice. This represents a multi-agent system driven by AI technology, expected to bring short-term changes in the financial domain. Furthermore, blockchain-driven tokenization can convert various assets into on-chain tokens, enabling transparent and trustworthy transactions across institutions and markets. This development is expected to create a new payment area, facilitating real-time global payments, benefiting international trade and enhancing settlement efficiency. Such changes will lead to more regulated innovation sectors and increased involvement of regulatory bodies, as blockchain transactions shift from speculation to value exchange, driving transformation in financial services.